• Delivery is free of charge to addresses within the UK via Royal Mail Special Delivery. (Signature required on delivery)
• I will email you a tracking code once your order has been shipped.
• Delivery of stock items will take 3-5 working day in most cases. Check individual product description for estimated delivery time. (Please contact me if required more quickly or by a specific date) 

International Shipping:

• Contact me via email for a quote on international shipping.
• From 13/12/2024 I will unfortunately not be shipping to the EU due to new  GPSR General Product Safety Regulations which have just been brought in. I am currently investigating this new legislation and how it affects my business. Please also note that international and EU parcels will be sent 'Delivered Duties Unpaid' (DDU). This means the recipient will be asked to pay VAT and a handling fee before the item is delivered.

Returns:

• Returns are within 14 days excluding commissions , made to measure items or earrings unless faulty.
• Please contact me (Alex Yule) via email within 14 days of receiving your order if you would like to return any item. During December my returns policy is extended to the 7th January.
• Customers are responsible for cost of return by special delivery in original packaging.

Made to measure items/sizes & finishes:

• Made to measure items may take 3-4 weeks from order date
• Rings: can be ordered in any size (3-4 weeks)
• Necklaces: All chains are 18” /46cm long unless specified, other lengths available on request but may take longer.

Commission Enquiries:

• Contact me via email with Special Commission enquiries:
• Commissions in Silver generally start at £15O for a simple design.
• It is helpful for me to have a budget guide, to know your preferred material , any guidance of style or inspiration is always helpful as a starting point, or to know a little more about the recipient and their taste or interests?
• A realistic indication of timescale/deadline is also helpful as commissions will take a minimum of 3-4weeks once design has been agreed and a deposit of 50% has been made.
• I will request a 50% deposit before work starts & the final 50% on completion before dispatch/collection.