FAQs

UK Delivery:
  • Delivery is free of charge to addresses within the UK via Royal Mail Special Delivery. (Signature required on delivery)
  • I will email you a tracking code once your order has been shipped.
  • Delivery of stock items will take 3-5 working day in most cases. Check individual product description for estimated delivery time. (Please contact me if required more quickly or by specific date) 

 

International Shipping:

  • Contact me via email for a quote on international shipping.

Returns:

  • Returns are within 14 days excluding commissions , made to measure items or earrings unless faulty.
  • Please contact me (Alex Yule) via email within 14 days of receiving your order if you would like to return any item.
  • Customers are responsible for cost of return by special delivery in original packaging.

Made to measure items/sizes & finishes:

  • Made to measure items may take 3-4 weeks from order date
  • Rings: can be ordered in any size (3-4 weeks)
  • Necklaces: All chains are 18” /46cm long unless specified, other lengths available on request but may take longer.

Commission Enquiries:

  • Contact me via email with Special Commission enquiries:
  • Commissions in Silver generally start at £15O.
  • It is helpful for me to have a budget guide, to know your preferred material , any guidance of style or inspiration is always helpful as a starting point, or to know a little more about the recipient and their taste or interests?
  • A realistic indication of timescale/deadline is also helpful as commissions will take a minimum of 3-4weeks once design has been agreed and a deposit of 50% has been made.
  • I will request a 50% deposit before work starts & the final 50% on completion before dispatch/collection.
Please feel free to also browse the collections and commissions on my website to explore my work in more detail. 
I also have a Facebook page which I update regularly with sneak previews, offers and forthcoming events, so if you are on Facebook and like my work feel free to add a 'like' there too, to help me spread the word!
 
Thanks for looking,